Every IPTV question, on one page

Cable television arrives on a physical line run into the building, and the channel list is whatever the operator packages. IPTV carries the same broadcast over the internet connection you already have: no extra cabling, no dish, no engineer visit — setup ends when the app is installed. The channel count is independent too: ours holds 17.700+ channels and 70.000+ films and episodes in one list.

Four things: does it offer a trial, is the server close to your region, how many devices can stream at once, and is there a real person on the support line. Always run the trial between 8pm and 11pm — a stream that holds up in that window tells you far more than one that works at midday.

Two minutes if the app is already installed: enter the server address, username and password, and the list downloads. If the app still has to be installed, the whole thing averages 5 minutes. We can walk through it with you on WhatsApp — describing what is on your screen is enough.

Three items: the server address (portal URL), a username and a password. Depending on your device we can send a single-line m3u link instead. Alongside them comes the name of the right app for your device and the order of the setup steps. There is nothing else to download.

You can watch on as many screens at once as your plan has simultaneous connections. On a one-device plan, opening a second screen drops the first; on a two-device plan two screens can run different channels at the same time. The devices do not have to be at the same address — only the number open at once matters.

The trial account closes when the time is up, and you receive fresh details when you move to a subscription. You do not have to reinstall the app: changing the playlist details on the same screen is enough. The trial runs 6 hours, or 1 hour during match windows.

The server address is where the app pulls the channel list from: a single line starting with http and usually ending in a port number. We send it with your account details over WhatsApp. When typing it by hand, do not drop the port number or the trailing slash — most connection errors start there.

Check capitalisation first: credentials are case sensitive and TV keyboards capitalise the first letter on their own. The second common cause is a space picked up while copying, the third a missing port in the server address. If it is none of those, the account may have expired — message the WhatsApp line and we will check.

Usually the list did download but the groups are hidden: open the app's group selection screen and tick them all. The second possibility is a half-finished download — close the app completely, reopen it and refresh the playlist. On MAG boxes the cause is different: an unregistered MAC address returns an empty portal.

The free version handles one playlist, the channel list and the programme guide, which is where most people stop. Premium adds multiple playlists, recording, syncing your channel order across devices and a parental lock. It has nothing to do with your subscription: premium is the app's own fee.

Install IPTV Smarters Pro or Televizo through Smart Hub on Samsung and Content Store on LG; both support Xtream login. If the app does not appear in the store, the TV's firmware is too old — a small Android box on the HDMI port is then the shortest route.

Fire TV has no Google Play. Allow unknown sources under Settings > My Fire TV > Developer Options, install Downloader from the Amazon store, and pull the app's installer through it. It is a one-off job; afterwards the app sits on the home screen like any other.

Yes — the order lives in the app, not on the server. In TiviMate, Settings > Playlists > Channels lets you hide groups, drag channels into the order you want and build a favourites list. Smarters and Televizo do the same job through favourites.

Usually not: app stores on sets that age have closed or no longer accept current apps. You do not need a new television — an Android TV box or Fire TV Stick on the HDMI port turns the TV into a screen and setup proceeds normally.

App Store review rules narrow the choice; on Apple TV people generally use iPlayTV or Smarters Player Lite. Both accept Xtream and m3u. Connect the Apple TV with an Ethernet adapter if you can: its Wi-Fi is good, but the cable difference shows during a match.

MAG devices work on a portal model: authentication happens against the box's MAC address rather than a username. That ties the account to the device, so if you replace the MAG you have to send us the new MAC address. You will find it under Settings > System Information.

VLC is the fastest route: paste the m3u link into Media > Open Network Stream. VLC has no programme guide, so if you want an EPG you need a desktop player such as IPTV Smarters or MyIPTV Player. If playback stutters, raise VLC's network caching from 1000 to 3000 ms.

The Fire TV Stick is cheap and small, but apps go on through Downloader and storage is tight. An Android TV box costs a little more and gives you Google Play, more memory and smoother scrolling in TiviMate on long lists. A handful of channels runs fine on a Stick; holding all 17.700+ is where the box is comfortable.

Roughly 1.5 GB an hour in HD, 2-3 GB in Full HD and around 7 GB in 4K. A ninety-minute match in HD is about 3 GB, so a 20 GB allowance is gone in three matches. Dropping the app's quality setting halves the consumption.

On the Turkish server, monthly is ₺250 and yearly ₺1,200 — that is ₺100 a month. On the European server, monthly is €10 and yearly €67.20, or €5.60 a month. Over a year the gap comes close to double, which is why most people try a month and then switch.

With a bank transfer the confirmation stays in your own banking records and counts as proof of payment. If you need something further, ask on the WhatsApp line and we will send a record showing the subscription period and the amount.

Yes. Moving from one device to two, or extending the period, is calculated with your remaining time taken into account, and your channel list and settings stay as they are. If the account itself does not change, you do not have to touch anything in the app.

The free trial exists precisely for this: before paying anything you test 6 hours on your own device and your own connection. If an outage on our side interrupts a paid subscription, the time is credited back. If you bought without trialling and changed your mind, write within the first 24 hours and we will sort it out.

For payments from outside Turkey we accept crypto alongside bank transfer. We send the amount and the network over WhatsApp, and the account opens once the transfer confirms. We suggest low-fee networks, because the full amount needs to arrive.

There are two separate servers and they do not cost the same to run: the European one uses more expensive bandwidth and sits on different infrastructure so that viewers abroad get low latency. The channel list is identical on both — the difference is in speed and stability, not content.

Stability matters more than headline speed. A 100 Mbit line that fluctuates second to second freezes more than a steady 20 Mbit one. Connect the TV by cable first, then raise the app's buffer setting. Those two fix most cases; what is left we solve by moving the channel to a different source on the server.

This is almost always the decoder setting: in the app's settings switch hardware decoding to software, or the other way round. In TiviMate it sits under Settings > Playback > Decoder. If it happens on one channel only, the source of that channel is the cause — send us the channel name.

No. Individual sources inside a list can drop temporarily; if the rest play, the problem is that channel rather than your setup. The same channel often has backup entries in the list — try the alternative version next to the name, and if there is none, send us the channel name.

First confirm the EPG source is switched on; some players ship with it off. If it is on, download the playlist again: EPG data is a separate file from the channel list and can arrive half finished. In TiviMate, Settings > EPG > Update now is usually enough.

The cause is nearly always the time zone rather than missing data. Set the device clock to the correct zone, then reset the time shift value in the app's EPG section. Abroad, your device may be on local time while the guide is on Turkish time — that gap is exactly the shift you are seeing.

Two possibilities. The first is bandwidth: 4K needs a steady 25 Mbit or more. The second is the decoder — older TV boxes cannot handle HEVC in hardware, so the picture stutters or never appears. If the Full HD version of the same channel plays cleanly, it is the second one.

Players have an audio delay setting, adjustable in 100 ms steps from the menu while the stream runs. If it happens on every channel, change the decoder. With a soundbar or AV receiver the delay may come from that device rather than the TV; connecting the sound system over optical instead of HDMI eARC often settles it.

During a match both the server and your home network are at peak load. Ten minutes before kick-off, move the TV onto cable, stop downloads on other devices in the house and raise the buffer. If it continues, message us — we can move the channel to a different source for that window.

The European one. The Turkish server does open from abroad, but the packets travel further and the delay shows in the evening. The European server carries the full Turkish channel list, so you lose nothing in content — the route simply gets shorter.

Yes — the account belongs to you, not to a device. Enter the same details on your phone or tablet and watch wherever you are. The only limit is simultaneous connections: on a one-device plan, a second screen will not open while the TV at home is on.

They are. The list carries channels from 150+ countries: national channels and sports packages from Germany, Austria, the Netherlands, Belgium, France and the United Kingdom come with the same subscription and sit in the same list as the Turkish ones.

On a two-device plan, yes; the two connections do not have to be in the same country. Family in Turkey and a household in Europe can watch simultaneously on one subscription. On a one-device plan, opening the second connection drops the first.

From Europe you can pay by bank transfer (SEPA) or in crypto. The amount is quoted in euros, so there is no exchange-rate surprise. Once the payment confirms, the account opens in about 5 minutes.

We do not ask for ID, an address or card details to open an account; everything runs over WhatsApp. The one thing to watch on the device side is installer files from unknown sources — always install the app from an official store or the app's own site.

Broadcast rights belong to the relevant channels and platform owners. UNITED PREMIUM is not a content producer; it provides an access service. Whether your use complies with the law where you live is your responsibility, and the rules differ from country to country.

Not as a rule. A VPN only helps if your provider is throttling streaming traffic; otherwise it adds latency and you feel that during a match. The rule is simple: if there is no problem, do not use one, and if there is, pick a server in the country nearest you.

A provider can see which address traffic goes to and how much of it there is; on an encrypted connection it cannot see the content. Some providers slow heavy video traffic, which shows up as evening freezing. If you suspect that, try the same stream on mobile data — a clear difference points to throttling.

Opening a subscription in the panel is a matter of filling a few fields; no technical background is needed. The real work is walking a customer through setup on their device, and that is a handful of repeating steps. Where you get stuck, our support line is behind you.

A one-month subscription burns 5 credits on the Turkish server and 10 on the European one; a yearly Turkish subscription costs 28. A 300-credit pack is ₺3,400, so ₺11.33 per credit — the bigger the pack, the cheaper the credit.

Yes. The details you send your customer go out through you, and you set the selling price. Subscriptions you open in the panel stay attached to you; we do not build a direct relationship with your customers.

First contact is yours: setup and basic settings questions are the reseller's job. When something is genuinely server-side you write to our line, open 7/24, and we fix it. In practice most questions are setup and app settings — the things you can answer yourself.

Opening a panel takes a minimum top-up of ₺4,000. The whole amount lands in your account as credits with no commission taken. Credits do not expire: unused credit is not lost, and you open subscriptions whenever you like.

Send us the channel name. The list carries 17.700+ channels and what you are looking for is usually in another group or under a different spelling — we check that first. If it genuinely is not there we pass the request on; a channel several people ask for has a real chance of being added. For a single request we cannot promise it.

Yes — the trial is not a cut-down version: the same 17.700+ channels, the same 70.000+ films and episodes, the same catch-up. The only difference is time: 6 hours normally, 1 hour during match windows. A restricted trial would tell you nothing; what we want you to test is exactly what you would be buying.

On Android TV and TV boxes, yes — Downloader handles it. On Samsung and LG televisions, no: those systems are closed to outside installs and there is no safe way around that. There the answer is either another player from the store or a small Android box on the HDMI port.

No. Your device opens the connection, so nothing arrives from outside and no port forwarding or firewall rule is needed. The one router setting that does help is DNS: if your provider resolves stream servers slowly, entering 1.1.1.1 or 8.8.8.8 shortens the time a channel takes to open.

Your details belong to the subscription, not the app; deleting it only removes the copy on that device. Enter the same details again and the list comes back. Favourites and channel order do live in the app and are lost — in TiviMate premium the order comes back with the account.

Yes, the lock lives in the app. TiviMate premium and IPTV Smarters support a PIN per channel group, and locking everything except the children's groups is the practical arrangement. We cannot unlock it from the server — because the setting sits on the device, a forgotten PIN means clearing the app's data.

On an unmetered line there is nothing to worry about. On a capped one the maths is simple: HD uses about 1.5 GB an hour, Full HD 3 GB, 4K 7 GB. A household watching three hours of Full HD a day runs to roughly 270 GB a month. If your cap is below that, pinning the app to HD halves it.

Send the transfer confirmation to the WhatsApp line. Bank transfers are sometimes slow between institutions; the moment the payment reaches us the account opens in about 5 minutes. At weekends and outside business hours the delay on the bank's side can stretch — that part is not in our hands, but once we see the confirmation we open the account without waiting.

A subscription is opened against one server, so you do not use both at once. If you have moved, or started on the wrong one, we transfer the line to the other server and your remaining time carries over. The channel list is identical on both; the difference is latency.

Every internet stream runs behind, and this is not specific to IPTV: satellite is 5-10 seconds late, internet streams 20-60. The cause is the buffer — the player gathers data ahead to keep the picture smooth. Lowering the buffer shortens the delay but raises the risk of freezing. Muting notifications during the match is the practical fix.

It means the player reached the server but that channel's source did not answer. If other channels play, the problem is one source — send us the channel name and we will move it to a backup. If nothing plays at all, the subscription may have expired or the simultaneous connection limit may have been passed; we check both from the line.

The player measures your connection and matches the quality to it: when the rate falls it steps down a resolution rather than freezing. So the drop is not the fault itself — it is the behaviour that hides the fault. If it happens constantly, the thing to look at is connection stability, and putting the television on a cable ends it in most cases.

The most common cause is exceeding the simultaneous connection limit: when credentials get shared, the server can close the account to protect it. The second is a payment record that did not match. Both are checked from the line and reopened within minutes — your remaining time is not deleted, it stays where it was.

The account works without moving, but it may not work well: reaching the Turkish server from Europe adds latency and you feel it in the evening. Moving the line to the European server takes a few minutes and your remaining time carries over. When the new details arrive you only change the playlist entry in the app.

The symptom is clear: the stream drops while you are watching, or a connection-limit warning appears. That means more devices are connected at once than your plan allows. Message us and we will change the password — if you had shared the details, simply do not pass the new password on.

Yes, extending is one action in the panel and it beats creating a new account: the customer touches nothing in the app, and their favourites and channel order stay put. Credits are spent by length as usual. Sorting the panel by expiry date and reminding people in advance is the single habit that lifts renewal rates most.

Three things: an internet connection, a device that can install an app, and the credentials we send you. No dish, no cable subscription and no extra box is required. The device can be a smart television, a phone, a tablet, a computer or a small Android box. The line should be above 10 Mbit for Full HD and 25 Mbit for 4K.

Run the test on the device you will watch on, not on your phone, and run it in the evening. A line showing 100 Mbit in the morning can drop to 20 Mbit at 21.00, and IPTV is watched in the evening, so the evening figure is the one that decides. If you test over Wi-Fi, leave the device where it normally sits rather than carrying it to the router.

Yes. The free trial line opens the whole list — you can browse all 17.700+ channels and the 70.000+ archive titles on your own device. If you are looking for one particular channel, write to us and we will tell you whether it is in the list before the trial starts. We can also send the list as a screenshot.

The trial is 6 hours at normal times and 1 hour during match windows. The reason is plain: concurrent viewers peak in that window and free accounts use the bandwidth that paying customers are on. For someone who wants to watch a whole match, a membership is the right answer — setup takes 5 minutes.

You can, and both work with the same credentials, but do not keep them open at the same time: each open app counts as a connection and on a single-screen membership one drops the other. Trying two apps side by side is a sensible way to work out whose interface you prefer.

Favourites live on the device rather than in the account, so deleting the app or changing the device resets the list. Some players such as TiviMate have a backup section in settings; taking a backup once setup is finished saves half an hour later. Copy the backup file to your cloud storage.

We do the setup with you step by step over WhatsApp, and in most homes it takes 5 minutes: you send a screenshot, we tell you which button to press. Support is open 7/24. We do not connect to your device remotely — and it is worth being wary of any seller who asks to.

It sits in the player's settings under "EPG" or "Programme guide". In TiviMate it is Settings > EPG > Time shift, in IPTV Smarters it is Settings > EPG Time Offset. Set it to the country you are in; if everything looks shifted by exactly one hour, this setting is almost always the cause.

In our experience the order is: an Android TV box, a Fire TV Stick, an Apple TV, then the television's own app. The reason is simple — the first three have a full app store and a processor that copes with the stream, while a television's own system varies by model year and older sets often cannot find the app at all.

If the Android version is 7 or above, current apps install and the box keeps working. Below that the store will not show the app. Check the Android version in the box's settings; under 7 an update is usually not possible, and a new stick costs less than the effort.

Yes. If the projector has its own operating system the app installs directly; if not, plugging a Fire TV Stick or an Android box into its HDMI port is enough. Low resolution shows up on a large image, so prefer Full HD or 4K channels when projecting.

It works with mobile internet, but what decides it is stability rather than speed: while the vehicle is moving the mast changes and the stream stops. Parked or moored in one place there is no problem. Do not leave quality on automatic, fix it at HD; data use stays around 1.6 GB an hour.

Your price does not change while your membership runs: whatever you started at stays for that term. The current price applies at renewal. A monthly membership is currently ₺250 for Turkey and €10 for outside Turkey; taken annually, the Turkish plan works out at ₺100 a month.

If you will be away for a month or more, write to us and we will stop the remaining term and restart it where you left off. For a few days away it is not needed — the account does not close and nothing is consumed while you are not watching. The pause is done once per membership.

A two-screen monthly package is ₺463 for Turkey. A second line is needed if two people in the house regularly watch different things, or if there is a separate screen in a child's room. On a single-screen membership, opening a second stream makes the system drop one — which usually arrives as "the stream cut out on its own".

There is no instalment scheme, but payment can be split across shorter terms: starting with three months and renewing gives the same flexibility as an annual plan. The annual advantage is still large though — a customer paying ₺1,200 has watched at ₺100 a month.

Channel names update along with the source, so a renamed channel sits in the list under its new name, often in a different position. Typing part of the old name into the app's search box usually finds it. If it does not, send us the old name and we will tell you the new name and which group it is in.

There are two causes. First, search may only be running inside the favourites list you have open — switch to the "All channels" view and try again. Second, the channel list may not have downloaded fully; reloading the list from the app's settings fixes that. If neither helps, clear the cache.

This is not IPTV, it is the television's power-saving setting: many models ship with "switch off after four hours" or "switch off when there is no signal" enabled. It is turned off under Settings > General > Power. If you use a box, check its sleep setting as well.

Archive recording is per channel: not every channel has one and the length varies among those that do. In most players the channels with an archive carry a small icon in the list. Some run back as far as 7 days and others have none at all. If you are asking about a particular channel, write to us and we will check.

It does, and the difference is stability rather than speed. On Wi-Fi, other devices in use, interference from neighbouring networks and walls interrupt the flow; the speed test still reads high while the stream stops. An Ethernet cable ends most of the freezing complaints we receive in a single step.

In the film and series archive subtitles arrive as separate data and the language can be changed from the player's subtitle menu; which languages exist varies by title. On live channels subtitles are usually burned into the picture — they cannot be switched off and the language cannot be changed.

Once the player's time zone is set to the country you are in, the guide shows local time and you do not have to calculate anything. In Europe the gap to Turkey is one or two hours; in Canada it is between seven and ten. With catch-up on, countries with a large gap stop being a problem — you open the match at your own hour.

Yes; the shortest package is one month, ₺250 for Turkey. If a hotel television cannot be set up, casting from a phone works, or you can take a small Fire TV Stick with you and plug it into the room's HDMI port. The second is the more stable of the two.

The system sees whether the account is open and how many simultaneous connections exist; without that technical data a connection limit cannot be applied at all. Your viewing history is not used for profiling or advertising and is not passed to third parties. When the account closes, those records are deleted too.

The list includes adult categories, so if a child will use it two settings are essential: turn on the player's parental lock and put the adult groups behind a PIN, and build a separate favourites list of children's channels and make it the startup list. Together those two keep the remote inside that list.

Yes, the price you charge your customer is entirely yours. Our side costs 10 per credit; the difference is your margin. Going far below the market does not work in the long run: a very low price creates suspicion rather than trust, and the support workload stays the same either way.

Up to ten customers you can hold it in your head. Past thirty, remembering end dates becomes impossible and renewals start slipping — and every missed renewal is a customer gone. At that scale a simple spreadsheet works better than paid software; what matters is that the end date is visible.